Terms and Conditions

Terms of Service – Customer

1. Definitions

   • Terms of Service: These are general terms and conditions.
   • Company: Quantum B.V., trading under the name ‘Quantum Cab,’ is based in Eindhoven, under the name of Gedeon Taxi. Registered with the Chamber of Commerce 94156751. Located at Loggerstraat 45 5616KL Eindhoven.
   • Customer: An individual or legal entity using the Entrepreneur (Quantum Cab) platform to place one or more ride bookings.
   • Passenger: The individual(s) being transported.
   • Booking: A request made through the Quantum Cab platform for one or more rides to be fulfilled by a Carrier.
   • Ride: A taxi transport service booked by the Customer through the Quantum Cab platform.
   • Offer: A quotation or confirmation issued by Quantum Cab in response to a Customer’s Booking.
   • Carrier: A legal or natural person contracted by Quantum Cab to execute the ride on its behalf.
   • Driver: The individual assigned by the Carrier to carry out the Ride.
   • Customer Rate: The fare for the booked ride that the Customer pays to Quantum Cab.

2. Services Provided

   The Entrepreneur provides a technical platform enabling Customers to request and schedule Rides and/or logistical services. These services are performed by Carriers acting as independent contractors. The Customer acknowledges that the Entrepreneur does not directly provide transportation services nor represent itself as a transportation provider. Carriers, not employed by the Entrepreneur, deliver the services under the Company’s coordination.

3. Scope of Terms

   • These Terms of Service govern all legal relationships and transactions between the Customer and the Entrepreneur, including all Bookings.
   • By making a Booking via the Entrepreneur’s platform, the Customer agrees to these Terms of Service.
   • Modifications to these Terms must be explicitly agreed upon in writing and apply only to specific cases.
   • Other general terms and conditions are excluded unless expressly accepted in writing.
   • Should any provision be deemed invalid or unenforceable, it will be replaced with a provision that reflects the original intent as closely as possible, and the remainder of the Terms shall remain effective.
   • Any ambiguity or unregulated matter should be interpreted in alignment with the spirit of these Terms.
   • In case of inconsistencies between these Terms and any translations or industry standards (e.g., KNV Taxi), this original Dutch version shall prevail.
   • The Entrepreneur (Quantum Cab) reserves the right to update these Terms at any time. Updates will be published on the platform and will apply to all future Bookings. Customers are advised to review the Terms prior to each Booking.

4. Agreement Formation

   • Offers and proposals from the Entrepreneur are non-binding and subject to change. Pricing and descriptions are indicative and cannot be used as grounds for claims or termination.
   • An agreement is formed once the Customer submits a Booking, receives confirmation or a quote from the Entrepreneur, and completes the payment (unless an account-based arrangement is in place).
   • Customers must accept these Terms to finalize a Booking. A copy of the Terms is provided with the order confirmation and is available on the website.
   • The order confirmation and these Terms collectively form the binding Agreement between the Parties.
   • Any terms provided by the Customer are explicitly rejected and do not apply.
   • Changes to the Agreement must be in writing and signed by both Parties’ authorized representatives.
   • In case of conflict between the Booking confirmation and these Terms, the confirmation shall prevail.

5. Customer Requirements

   • Customers must be at least 18 years old to make a Booking. The Entrepreneur reserves the right to verify the Customer’s age. If the provided age is incorrect, Quantum Cab may cancel the Ride without a refund.
   • Passengers under 18 may travel if pre-approved by the Entrepreneur.
   • Customers must register an account with accurate, up-to-date personal and contact information. They are responsible for maintaining this information and ensuring the correctness of their Bookings.
   • The Entrepreneur may restrict or block platform access if the Customer breaches their obligations. Notification of such action will be sent, typically via email.
   • Customers may not share account access without written consent from the Entrepreneur.
   • Any inquiries or complaints regarding a Booking or Carrier service must be submitted within seven (7) days following the Ride. The Entrepreneur will respond within fourteen (14) days and may consult the Carrier as needed.

6. Responsibilities of Quantum Cab

   The Entrepreneur endeavors to maintain a reliable and fully functional platform but does not guarantee uninterrupted service. The Entrepreneur will promptly address any technical or service disruptions to the best of its ability.

7. Booking a Ride

   • Rides can be booked within the Netherlands (excluding the Wadden Islands) and to/from airports in Belgium and Germany.
   • Customers will be shown the applicable Customer Rate during the booking process. Any applicable surcharges (e.g., emergency, peak times, special regions) will also be disclosed.
   • For airport transfers, flight information must be provided during or shortly after Booking. If incomplete or incorrect, the Customer bears responsibility for any resulting issues.
   • Ride details, including Carrier information, will be sent upon confirmation. If not immediately available, the Carrier will be assigned no later than ten (10) minutes before pickup.
   • Customers must verify and, if necessary, update their Booking information via the overview page or by contacting support.
   • Special accommodations such as luggage, pets, or specific vehicle types must be noted during Booking. Pets must be in proper carriers unless otherwise agreed. Drivers may refuse to transport loose animals.
   • Vehicle types include standard, luxury, electric, and minibus (5–8 seats). Descriptions are indicative and may differ from the actual vehicle used.
   • Children may ride without a child seat, per taxi regulations, but Customers may provide one if preferred. If a seat is legally required and not provided, the Ride may be canceled at the Customer’s expense, with no refund.

8. Cancelling or Modifying a Ride

   • The Customer has the right to cancel a Ride up to three (3) hours before the scheduled pick-up time. Any payments made will be refunded in full, minus any applicable transaction fees.
   • If a Ride is canceled within three (3) hours of the scheduled pick-up time, no refund will be issued. This is due to the preparation and scheduling costs incurred by the Carrier.
   • Modifications to a Booking can only be made by the Customer through their account dashboard or by contacting Quantum Cab directly. Any changes must be requested at least three (3) hours prior to the scheduled pick-up time.
   • If the Customer fails to cancel or modify the Ride within the allotted time, the full Customer Rate will be charged, and no refund will be given.
   • In the event of unforeseen circumstances (such as severe weather conditions or emergencies) that prevent the Ride from being carried out, the Entrepreneur will work with the Customer to reschedule the Ride or provide a refund where appropriate.
   • If a Carrier or Driver is unable to complete a scheduled Ride due to reasons beyond their control and the Ride is canceled as a result, the Customer will receive a full refund.

9. The Execution of a Ride

   • The Driver will make every reasonable effort to arrive at the agreed pickup time and location, positioned at the front entrance of the address provided by the Customer. Should the location be inaccessible by vehicle, the Driver will park as close as possible and notify the Customer accordingly. The Customer must be ready at the specified address at the agreed-upon time.
   • For airport pickups, the Customer is required to contact the Driver by phone after the flight has landed to coordinate the meeting point.
   • The Customer must be able to identify themselves to the Driver, either by presenting the booking confirmation or a valid ID, and must provide proof of entitlement to the Ride through the booking details.
   • The Customer is responsible for ensuring the accuracy of the information provided during the booking process and for verifying the details of the Booking.
   • If the number of passengers or amount of luggage exceeds what was indicated during the Booking, the Driver is not obligated to accommodate the additional passengers or baggage. If the Driver does agree to do so, an extra charge may apply.
   • If a taxi has not arrived within ten minutes of the scheduled time, the Customer must first contact the Carrier using the phone number provided in the Booking confirmation. If this attempt is unsuccessful, or if the Carrier confirms that the taxi will not arrive on time, the Customer should then contact the Entrepreneur.
   • The name and contact number of the assigned Carrier will be provided to the Customer no later than ten minutes before the scheduled Ride. Please note that the assigned Carrier and/or Driver may change; if so, the Customer will be informed promptly.
   • The Ride will be carried out in accordance with the latest applicable general terms and conditions for healthcare and taxi transport as outlined by KNV Taxi. These can be reviewed at https://www.knv.nl.

10. No-Show Customers and Waiting Time

    • Customers are not entitled to a refund in the event of a “no-show.” A no-show is defined as a Customer not being present at the agreed pickup location within ten minutes of the scheduled pickup time.
    • If the Driver, upon request from the Customer or passenger(s), agrees and is able to wait beyond the ten-minute window, a waiting fee will apply. The applicable waiting rates can be found at https://www.rijksoverheid.nl.
    • For airport pickups, and as an exception to Article 10.1 of the General Terms and Conditions, a maximum waiting time of one hour and ten minutes applies after the actual landing time—only if the Customer’s flight is delayed. This extended waiting period is based on the flight details provided at the time of Booking. It is the Customer’s responsibility to inform the Driver of any flight delays using the contact information provided in the Booking confirmation. If no flight number is given, an incorrect one is supplied, or the flight is not delayed, the standard ten-minute grace period applies from the scheduled pickup time.
    • If the Customer has not arrived within one hour and ten minutes after the plane’s landing, the Carrier reserves the right to end the wait and classify the situation as a no-show. No refund will be issued.
    • If the actual landing time differs by more than three hours from the originally scheduled time, the Carrier may cancel the Ride. In such cases, the Customer will be refunded the amount paid minus any applicable transaction fees.

11. Payment

    • The agreement between the Customer and the Entrepreneur becomes effective only upon full payment for the Ride. Payments must be made using a method specified by the Entrepreneur, unless otherwise agreed in writing.
    • All payments are to be made in euros unless stated otherwise in a written agreement. Customers are not permitted to offset, discount, withhold, or delay any payments for any reason. Additional fees may apply for certain payment methods, such as foreign credit cards, iDeal, or PayPal. Any applicable surcharges will be disclosed during the booking process.
    • Toll charges, ferry fees, and additional kilometers incurred due to roadworks, detours, or route changes made at the request of the Customer or passenger(s) must be paid directly to the Driver or Carrier after the Ride.
    • Tips are not included in the fare and are left to the discretion of the Customer or passenger(s).
    • Booking on account or invoice is only available upon written approval by the Entrepreneur. A written request must be submitted for this service, and unless otherwise agreed, approval applies to a single Ride.
    • For account or invoice bookings, the Entrepreneur may issue a consolidated invoice for multiple Rides. Such invoices are due within fourteen (14) days. If the payment deadline is missed, interest and collection fees will be charged, and the Entrepreneur may suspend or revoke the Customer’s ability to pay via invoice.
    • In the event of late payment, insolvency, bankruptcy, or any legal debt restructuring proceedings, all outstanding amounts become immediately due. The Entrepreneur may suspend or dissolve the agreement and pursue compensation for any resulting losses.
    • Late payments will also incur extrajudicial collection costs, in accordance with the Debt Collection Costs Act, with a minimum charge of €40.
    • The Entrepreneur reserves the right to offset any claims against the Customer—whether due, conditional, or not—against any Customer claim, regardless of its status.

12. Termination, Cancellation, or Dissolution

    • The Entrepreneur reserves the right to immediately terminate or dissolve the agreement if the Customer fails to meet their obligations. In such cases, the Entrepreneur is not liable for any resulting damages.
    • The Customer may terminate the agreement in writing at any time.
    • If the Customer fails to fulfill any part of the agreement—due to default, bankruptcy, suspension of payment, legal restrictions, liquidation, or participation in a debt restructuring process (WSNP)—the Entrepreneur may, after providing written notice of default, partially or fully suspend or dissolve the agreement without judicial intervention or liability for damages. In these cases, any outstanding Ride-related payments become immediately due.
    • If the agreement is terminated, canceled, or dissolved, the Customer is responsible for reimbursing the Entrepreneur for any costs incurred up to that point. If the cancellation occurs shortly before the Ride, the payment terms outlined in Article 8 of the General Terms of Service apply.

13. Force Majeure

    Force majeure refers to circumstances beyond the Entrepreneur’s control that prevent or hinder the fulfillment of the agreement. This includes, but is not limited to: system malfunctions, legal changes, theft, war, epidemics, strikes (including political or wildcat strikes), shortages of necessary goods or services, supplier delays, fire, or governmental restrictions such as import/export bans or sanctions.

    If a force majeure situation lasts longer than six months, both the Customer and Entrepreneur may terminate the agreement without any obligation for compensation.

14. Liability

    • The Entrepreneur operates the platform as a facilitator between the Customer and Carrier. The Entrepreneur does not guarantee the quality or reliability of services provided by the Carrier or Driver. Drivers and Carriers are independent and not employees of the Entrepreneur, and there is no direct authority relationship.
    • The Entrepreneur does not guarantee uninterrupted access to its platform and is not responsible for technical issues, outages, or errors. The Customer understands that platform interruptions and technical difficulties may occur.
    • The Customer is responsible for any damages incurred by the Entrepreneur, its affiliates, representatives, or staff resulting from the Customer’s failure to meet their obligations. Such damages must be paid within fourteen (14) days of notification.
    • Should the Entrepreneur be deemed liable under the agreement—due to breach, negligence, or other reasons—the Customer must report the issue in writing within twelve (12) weeks of the event. This notice should include details of the damage, estimated costs, and its cause. Additional documentation may be requested.
    • All claims for damages expire one (1) year from the date of the event unless legal proceedings are initiated within that timeframe. Claims are void if the Customer has submitted false or misleading information.
    • The Entrepreneur is not liable for losses resulting from the use of the platform or reliance on a Ride. This includes but is not limited to loss of profits, business opportunities, contracts, reputation, personal belongings, data accuracy, delays, or missed appointments or flights.
    • The Customer is liable for any damage, cleaning, or repair costs to the taxi or Driver’s property caused by the Customer or passenger(s) during the Ride.

15. Privacy

    • In compliance with the General Data Protection Regulation (GDPR), the Business may collect and process the Customer’s personal data based on lawful grounds necessary for fulfilling the agreement. This includes information such as phone numbers, email addresses, and home addresses used to coordinate services, gather feedback, and provide updates about the platform or service.
    • With the Customer’s consent, the Business may use their personal data to inform them of relevant services. The Business also uses this information to enhance its operations and customer experience.
    • The Customer consents to the processing and digital exchange of their personal data via email, internet, and other means.
    • Personal data will not be sold to third parties unless required to fulfill the agreement, meet legal obligations, or if the Customer gives explicit consent. Any third-party processors must comply with the same data protection standards via binding agreements.
    • The Business implements security measures, including software protections, to safeguard personal data against unauthorized access, loss, or misuse. Customer data is stored for a reasonable duration or as required by law.

16. Intellectual Property

    • All intellectual property rights associated with or arising from the services provided by the Business remain the sole property of the Business. The Customer is granted only those usage rights that are explicitly defined by these terms or permitted by law. Any additional or extended rights are expressly excluded.
    • Any documents or materials supplied by the Business are intended solely for the Customer’s personal use. The Customer is not authorized to disclose, reproduce, edit, sell, distribute, or otherwise make the content available to third parties, whether in original or modified form, including integration into networks or systems.
    • All information provided by the Business remains the exclusive property of the Business.
    • The Business reserves the right to utilize any general knowledge or experience gained in the course of providing its services for other purposes, provided that no confidential information of the Customer is disclosed to third parties.

17. Applicable Law

    • These General Terms of Service, as well as the Agreement between the Customer and the Business, are governed exclusively by Dutch law.
    • Any disputes arising from or in connection with these General Terms of Service and/or the Agreement shall be subject to the exclusive jurisdiction of the competent court in the Netherlands, unless the Business, as the claimant, chooses the competent court in the Customer’s place of residence or establishment.